Shipping & Returns
Emotions With Kiwi ships all US orders via UPS. The following rates apply to all shipping within the United States:
Ground $7 flat rate
Express $50 flat rate
International $50 flat rate
Orders are not shipped on the same day they are placed. If you have any questions regarding your order and shipping status, please contact us. If an item you have ordered is out of stock or on backorder, you will be notified by our team.
Emotions With Kiwi offers returns up to 15 days after the original ship date.
To accept your return, the following conditions must apply:
- Item must be unused and in its original condition and packaging.
- If you find a product to be defective, please contact us as soon as possible. You will need to return the defective item in order to qualify for a full refund or exchange.
- You are responsible for the shipping cost associated to your return.
- If 15 days have passed from the shipping date, unfortunately we cannot offer a refund or exchange.
- Items marked as SALE cannot be returned or exchanged.
- Items that are customized cannot be returned or exchanged.